Lightaq.com: Terms & Conditions

In these Terms and Conditions, https://lightaq.com is referred to as “Lightaq.com” or “Seller” or “Site” or “We” and the party to whom the Seller’s order acknowledgement is addressed is referred to as “Buyer” or “You” or “Website User”. The Terms and Conditions listed below shall apply to all orders placed by the Buyer on https://lightaq.com. By using this Site, you agree to all the terms and conditions listed below.

Lightaq.com reserves the right, in its sole discretion, to make changes to the terms and conditions any time without prior notification to you. Lightaq.com highly encourages you to periodically review the Terms and Conditions to stay informed of any updates and changes.

Any questions regarding the Terms and Conditions can be emailed to [email protected]

Orders: Lightaq.com strives to provide an easy purchasing process to all our customers. Most products on the site can be purchased using the regular cart, but some products may have to be purchased by calling us to place a custom order. First time users need to create an account using a valid email address to place orders. After an order is placed, Lightaq.com will communicate with you via email and/or phone number provided to confirm your order or if there are any issues with your order.

If any products are out of stock and/or need to be back ordered, we will inform you within 1 business day of your order placement. If you are not able to wait for back ordered products, you have an option to cancel your order. If you can wait for back ordered products, your order will remain in our system and will be fulfilled as soon as the products are available. We will inform you of estimated availability times for back orders as we get them from the manufacturers.

Refusal of Service: Lightaq.com reserves the right to refuse to process an order for any reason or to limit the order quantity on any product or service. An order acceptance and the completion of the contract between us will take place on the shipment of the products ordered. Your order confirmation is only an offer to buy, not a completed sales contract.

Pricing & Payments: Unless otherwise stated in a separate re-seller/business account agreement, payments are due at the time of the order. All payments shall be in U.S dollars and the payments can be made using the secure payment portal on the site. Lightaq.com accepts all U.S credit cards at the time of order. All credit cards are processed by third parties to ensure privacy and security of your payment information. ACH payment method is only available to re-seller customers with frequent orders.

Pricing for most products are displayed on the site and some products may not display pricing due to manufacturer requirements. In cases where pricing is not displayed, you can call or email us for the most current pricing. Bulk discounts and quantity based pricing is also available for certain products but not for all products on the site.

Lightaq.com may offer Coupon Codes for special promotions and are only valid during the specified time periods. If you have a valid coupon code, you can enter it during checkout to apply the discount.

Sales Tax: Lightaq.com collects sales tax on all orders shipped to Ohio addresses only. The exact calculated amount may depend on your city, county, and state of the shipping or billing address. If you are purchasing products to resale in the state of Ohio, you may submit your vendor license and tax exemption certificate to avoid sales tax being charged to your orders. In some cases, Lightaq.com is required to collect sales tax on select products if the manufacturer of the products requires it, even when you are outside the state of Ohio.

Product Details: We do not warrant that the product details, descriptions, and spec sheets on the site are 100% accurate and error-free. We attempt to keep the product technical information complete and current, but we do not warrant 100% accuracy due to changes made by the manufactures or due to limited information made available to us by the manufacturers. We reserve the right to correct any inaccuracies, typographical errors, or omissions that may relate to product descriptions, pricing, and availability from time to time without prior notice to you.

Warranties: Lightaq.com makes no warranties, representations, statements or guarantees regarding the site or the products contained therein. Your only recourse for the products on this site is the manufacturer’s warranty and Lightaq.com is not liable for any manufacturer’s warranty offers. Lightaq.com helps to facilitate the manufacturer’s warranty as a complimentary service to our customers for the products listed on the site. Lightaq.com does not offer any reimbursement for the product, labor, or any other expenses on any sale for any product. All product warranty claims will be limited to the manufacturer’s warranty policies and periods.

Your Account: While using this site, you are responsible for maintaining the confidentiality of your account details such as the username/email and password. By using this site, you agree that you accept responsibility for all activities that occur under your account. Lightaq.com is not responsible for misappropriation of your account that may result from third party and/or unauthorized access to your account.

You can view your account details and order history at any time by logging in with your email and password you created for this site. You are responsible for maintaining current shipping & billing addresses on your account. Lightaq.com is not responsible for incorrect shipping addresses entered by the website user.

Use of Products: You acknowledge and agree that your use of any products purchased from Lightaq.com is at your own risk and Lightaq.com is not liable to you or anyone else for any damages caused by using the products on this site. You acknowledge and agree that you take full responsibility for the use of any products you buy through this site and agree to indemnify and hold harmless Lightaq.com for any injuries or death caused by the use and/or misuse of such products. You acknowledge and agree that it is your responsibility to use the products in a safe manner and that the products you are buying through this site may be hazardous to your health or someone else if used incorrectly or against the recommended use. We highly recommend that all products purchased on this site should be installed by licensed electricians.

Communications & Marketing: By signing up for an account on this site, you consent to receive communications form Lightaq.com in the form of emails, direct mail, and phone calls. Lightaq.com may send promotional material and any other product or account related material to you. If you don’t want to receive electronic communications, you can unsubscribe from our email list.